Got a complaint?

Here is what you need to do…

How to complain…

We are very sorry you are not happy with our service or homes. We value complaints and use this information to improve our services. That’s why we want you to tell us if something goes wrong, or if you are unhappy with our services. This leaflet tells you how you can make a complaint and what you can expect from us when handling your complaint.

First… Let’s talk

Sometimes things just go wrong. People make mistakes, some things are not as they should be and people get upset. We are so sorry if this is the case and this leaflet will tell you all about our formal complaints process. But first… let’s talk. An informal chat is often the best way. So before going down the formal route, why not email us or give us a call and see if we can sort things out.

Our responsibilities

We are required to comply with the Complaints Handling Code and we are members of the  Housing Ombudsman Scheme and you can learn more here: