Complaints

How to complain…

Sometimes things just go wrong. People make mistakes, some things are not as they should be, people get upset or are not happy with our service or their home. We are so sorry if this is the case and the leaflet below will tell you all about our formal complaints process.

We value complaints and use this information to improve our services. That’s why we want you to tell us if something goes wrong or if you are unhappy with our services. This leaflet tells you how you can make a complaint and what you can expect from us when handling your complaint.  We accept complaints through various forms of communication, so please get in touch and see if we can sort things out.